I'm hoping that the collective brainpower out there can come to the rescue! We've been running into problems with our current processor (Suntrust) with terminal-based processing. We have a terminal on a dedicated analog line that works fine, and pulled our spare out of the close to test it out prior to taking our bookstore on the road (where we would need both machines in operation).
Life has been He** since then. The actual processing seems to be done by First Data. Their tech support guys have repeatedly downloaded the wrong code into both machines, changed our account settings (for a while we couldn't process Discover cards, and for a while neither machine worked). They've sold us a new machine because they said that our standby machine was busted, and now they're saying that we need new phone lines. We've started looking at finding another company to replace SunTrust, but it seems like everyone we talk to is using FirstData. We used to use PaymentTech, and were very happy with them, but changed to SunTrust at the recommendation of a software vendor that said (prior to my being here) it was necessary to make such a change so that their on-line processing software would work (it never did). We checked back with PaymentTech this morning, and found out they are now using FirstData as well. Any advice out there, either on dealing with FirstData (maybe some good contact info) or another card processor? Like I had nothing else to do with my time that fight another fire! Thanks everyone, -reed ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Find out how CFTicket can increase your company's customer support efficiency by 100% http://www.houseoffusion.com/banners/view.cfm?bannerid=49 Message: http://www.houseoffusion.com/lists.cfm/link=i:4:192321 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
