A collage of responses follow: > surrounding the CFMX6.0 install routines. No such luck. There is > no documentation anywhere telling us what to do if the installation > doesn't go perfectly.
ColdFusion MX 7: Common installation problems (watch the wrap) http://livedocs.macromedia.com/coldfusion/7/htmldocs/wwhelp/wwhimpl/common/html/wwhelp.htm?context=ColdFusion_Documentation&file=part_ins.htm Enable logging for CFMX installation http://www.macromedia.com/go/tn_18356 Macromedia - Installation Support by Email http://www.macromedia.com/support/email/isupport/ > And nowhere does it say that CFMX7 wont work > with IIS5.1, the currently installed IIS with WinXPPro. The System Requirements list what is supported, rather than what is not supported. Windows XP is supported. http://www.macromedia.com/software/coldfusion/productinfo/systemreqs/ > If I have to manually do one part of the installation (without any > documentation to tell me how by the way!!!!) ... Manually configuring the web server connector for ColdFusion MX http://www.macromedia.com/go/tn_19575 (works with CFMX7, too) > I dont know enough about what's going on under the hood to do it > manually with no documentation, no checklist and no instructions. Checklist: Gathering information necessary to install ColdFusion MX 7 http://livedocs.macromedia.com/coldfusion/7/htmldocs/wwhelp/wwhimpl/common/html/wwhelp.htm?context=ColdFusion_Documentation&file=part_ins.htm > Where are the Macromedia support pages to help people like me who > can't seem to muster the intelligence to install an application Docs http://livedocs.macromedia.com/coldfusion/7/index.html FAQ http://www.macromedia.com/software/coldfusion/productinfo/faq/ Technotes http://www.macromedia.com/support/coldfusion/installation.html > see if they can shed any light on what's wrong? Or give me the > Australian number where I get support between 9pm and 2am? http://www.macromedia.com/support/programs/cf_single.html (415) 252-9080. They usually don't care if you call this from overseas, and I sometimes get calls from Europe to South Africa, and yes to Australia. This support page says, "APAC: Available US hours only. Monday through Friday, 8 am-8 pm, Eastern time zone." APAC support hours are roughly equivlant to 12a-12n for eastern Australia. Overlapping business hours are 8a-12n your time. Your 9p-2a requirement is roughly equal to 5a-10a eastern time in the US. That provides 2 hours right there, maybe less, depending. Looking at the timestamp on your email posts it appears that your are seeking support on CFTalk between 6am and 6pm US eastern time. > [C] ... MM clearly have an issue that they need to > address, even if only through help documentation, and if I just shut > up and forget it, it's not going to get fixed. See the links above > And not only am I not demanding things of Sean, I am most grateful > that he said anything. But he offered to pass it on to the > installation guys. Sean did that himself off his own bat. I didnt > even know there was a team called "the installation guys". There is no team called "the installation guys". There is, however, Macromedia ColdFusion Support, of mixed gender, too. > MM in Australia dont have help for people like me. http://www.macromedia.com/support/email/isupport/ http://www.macromedia.com/support/programs/cf_single.html > Sorry if you dont like it, but that's how it is. Now that i've made a > start on installing CF7, I am forced to continue or throw CF7 out > entirely. As so many people have pointed out to me, lots of others > have CF7 working fine on a setup like mine, so all I want to do is > figure out why mine isnt.. I'd be willing to do a (free) Breeze Live desktop sharing session with you. Provide a list of time windows in a private reply and I'll let you know if any of them work for me. -Steven Erat Macromedia Support ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Logware (www.logware.us): a new and convenient web-based time tracking application. Start tracking and documenting hours spent on a project or with a client with Logware today. Try it for free with a 15 day trial account. http://www.houseoffusion.com/banners/view.cfm?bannerid=67 Message: http://www.houseoffusion.com/lists.cfm/link=i:4:196261 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
