Thank you so much for all your responses... I really appreciate the feedback. Part of the reason for a local person is the fact that I need to be able to juggle calls with someone on an instant basis... "hey Bill, can you get line one, Client B needs X done, can you take care of it for him..." kind of thing. However once I need a tech support person exclusively, the VOIP sounds like a really good option.
I certainly will post on CF-Jobs as well, I didn't want to offend anyone by cross posting, and I wasn't sure how much action that list gets. Bryan, I'll call you Monday, I truly appreciate any people you could recommend.. Thanks again! Cheers, Britta ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Find out how CFTicket can increase your company's customer support efficiency by 100% http://www.houseoffusion.com/banners/view.cfm?bannerid=49 Message: http://www.houseoffusion.com/lists.cfm/link=i:4:198574 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
