> -----Original Message----- > From: Adrocknaphobia [mailto:[EMAIL PROTECTED] > Sent: Wednesday, August 17, 2005 10:10 PM > To: CF-Talk > Subject: Re: CF Licensing on VMs? > > Who reports all of this to "The Bobs"?
Actually our CEO's name is "Bob"... but that's not really what you're saying, is it. ;^) In our case (like most large places I've seen) internal groups are formed to manage an area or taskset. They're internally budgeted as "providers" with other groups being "customers" - as if the whole company was free market - although without the pesky distraction of competition. Any particular group's goals are thus several-fold: +) Ensure that nothing useful can be done without your group thus ensuring your groups existence and budget. +) Ensure that what you're group is actually responsible for is so nebulous that you can send any requests for new work to other groups while still claiming credit for any work that was actually completed regardless of who completed it. +) Ensure that actually getting something done is so painfully difficult for the customer that they'll stop bothering you. This includes designing "pre-engagement questionnaires" and "consolidated commitment requests". +) Ensure that it's clear, when customers do bother you, that getting anything done is so painful because other groups are being so damn difficult, bureaucratic and insular. Welcome to the world of a Fortune 50. ;^) Jim Davis ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Find out how CFTicket can increase your company's customer support efficiency by 100% http://www.houseoffusion.com/banners/view.cfm?bannerid=49 Message: http://www.houseoffusion.com/lists.cfm/link=i:4:215538 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
