No offense but honestly this isn't the place for this kind of letter. You should be writing to Allaire directly about how upset you were with the service you received. Something will be done about it. Trust me I used to be in Customer Service, before CF of course, and if you screw up and insult one of the customers or make them feel anything less than God you are sure to hear about it. The opposite is also true. If you make the customer happy then you'll hear about that. Anyway the point is we can't do anything about your experience here. Allaire would be a much better place to vent. --K > -----Original Message----- > From: William J Wheatley [mailto:[EMAIL PROTECTED]] > Sent: Friday, September 22, 2000 8:06 AM > To: CF-Talk > Subject: OT: Reason for Alliare Stocks > > > Ok let me say first that I LOVE COLDFUSION and i've used it > for 4 years > now..... > > but i will say that i'm starting to become disilliusioned (sp) by the > service i've recieved > from allaire, it seems like everytime i try to buy one of > there products not > only do i have to wait on hold for 20-50 minutes but i get > crappy help, i > tell the sales guy want i want and he tells me what HE wants > me to buy and > since i tell him no i dont want to buy 7 Licenses right now and spend > 30,000, and the words where not right now, i would have > bought them from > this guy Mark B. in a few months but he said OH no i want > them by the end of > this month. And i had to just stop and say WAIT a second, > you are the Sales guy i am the customer that wants to give > you money. I know > to him 5000 is not alot of cash but we're going to have to > spend upwards of > 30,000 in licenses eventually and he does not think that is > good enough. So > he sends me a quote and then i answer via email saying OK > we're just going > to do 1 copy of CF ENT for Linux and i mean he was so > unhelpfull he did not > answer his email for several hours he was upset i asked for > the fax # he > told me wrong ifnormation just to shut me up because we > called 5 minutes > after his hours ended so he did not want to help. > > Now i'm a very easy going guy but when a person that is supposed to be > working for a company to ENHANCE its reputation and marketshare by > developing a special sense of loyalty. By making the customer > feel that you > actually give a damn about him and are not just in this for > your commission > check. I know people are trying to make a living but dont do it at the > expense of making your customers feel like you dont have > enough time in the > day for them. > > Luckily enough John with Customer Relations really saved the > day by being > helpful, understanding and actually taking a damn minute to > listen to my > problems and make me feel like i was important. > So possibly the problem with allaires stock is that people > are getting the > same trouble that i am. > And one thing i would recommend allaire to do is get MORE > people to answer > the darn phone so you dont have to sit on hold forever, but > if you cant do > that at least get sales people that dont make me feel like > crap. We may be > no microsoft or IBM, but we've referred our fair share of > people to use CF > and we've given our fair share of money to Allaire when they > were nobodies > still making CGI code, and for that type of loyalty they have > hired sales > people that dont make us feel like we mean anything to them. > > Thanks for Letting me Vent > > > > Bill Wheatley > IT DIRECTOR > AEPS INC > http://www.aeps.com > ICQ: 417645 > http://www.aeps2000.com > 954-472-6684 X303 > > > > Bill Wheatley > IT Director > AEPS INC > http://www.aeps.com > ICQ: 417645 > http://www.aeps2000.com > 954-472-6684 X303 > > -------------------------------------------------------------- > ---------------- > Archives: http://www.mail-archive.com/[email protected]/ > To Unsubscribe visit > http://www.houseoffusion.com/index.cfm?sidebar=lists&body=list s/cf_talk or send a message to [EMAIL PROTECTED] with 'unsubscribe' in the body. ------------------------------------------------------------------------------ Archives: http://www.mail-archive.com/[email protected]/ To Unsubscribe visit http://www.houseoffusion.com/index.cfm?sidebar=lists&body=lists/cf_talk or send a message to [EMAIL PROTECTED] with 'unsubscribe' in the body.
