We have been using CFTicket from Cornfeed.com. Not free... but /very/ 
reasonably priced. it has totally saved me in handling support tickets.

Crit

> I've been working on building a system for logging help request calls 
> for our nonprofit organization. It dawned on me that I'm reinventing 
> the wheel and that what we need is a help desk/ticket tracking system 
> that could be adapted to our specific needs. Since this will come out 
> of my hide (time), I'm wondering if there are any free / open source 
> help desk/ticket systems already out there. One that is developed in 
> CF would be better than some other language, but I'm going to be 
> practical and open-minded about it.
> 
> Thanks in advance if you know of any such apps that exist.
> 
> -- 
> Chris Montgomery
> Airtight Web Services   http://www.airtightweb.com
> Web Development, Web Project Management, Software Sales
> 210-490-2415 (office), 210-232-2790 (mobile)

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