Since CF integration seems to be a popular topic, I thought I would throw in
another question:

Does anyone use Remedy's Help Desk system? I believe it's technical name is
Action Request System. I am looking to integrate an intranet CF interface
into its database of trouble tickets. We're in the process of upgrading it
to the latest version (five, I believe) to run on an MS SQL database.

I suppose if all else fails I could just query the database straight to SQL
and avoid Remedy all together? Apparently it comes with an ODBC interface,
but I'm having trouble getting it to work correctly.

Any advice would be greatly appreciated. Thanks!

Norman Elton
Information Technology
College of William & Mary

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