I fully agree. It took a day and a 1/2 - but my issue was eventually forwarded to an appropriate support member at adobe.
He is being extremely helpful - and committed - my last email from him yesterday was sent @ 23:59 - and he has responded to all my emails very quickly. The issue I had was that (understandably) macrodobe does not post the email addresses of their top CF support guru's online - and that you have to make the initial request through their web app - which is (was?) broken. The process I had to go through, was as follows: - Enter email into adobe web app - recieve "Page does not exist error" - Spend 20 mins trying to navigate through the adobe automated call terminator (I couldn't find any way of speaking to a real person on the (uk) support line) - Fool the main automated call redirector into thinking I might actually want to buy something (If I had been I definately didn't want to at this stage!) - and actually got a real person to speak to in sales. He gave me a number, which he said was the correct number for CF support - I called this number, and explained my situation to the receptionist - She sounded confused, and forwared me to an extension where she said somone should be able to help me - Redirected call went directly to somones voicemail - Eventually I managed to naviaget my way out of the mailbox back to a (different) receptionist - She forwarded my call directly to somone else (without any explaination to them who I was) - This person had no idea why my call had been directed to him, but he took down my details, and promised to find the relevant person(s) - I was emailed back within 30 mins, with a link back to the coldfusion support site (that I had been on a few hours before and was broken!) - I responded that the site was broken etc. etc. - He responded that I should send the email to him, and he would try and get it forwarded to the correct department - Within 20 minutes he called me back to say he had passed the information on, and that I should be contacted shortly - 14:35 the following day I had an urgent email from an adobe suppot rep (Sr Technical Support Engineer: FLEX / ColdFusion / JRun) - From that point on I have recieved the most helpful, friendly support I have ever recieved from a software company - no complaints at all - (esp. if / when the issue gets resolved!) Cheers Dan. > Reckon the best thing you can do is email them direct not via web form (or > contact someone direct). They will undoubtedly have problems with > integrating two massive sites. > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:253609 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
