> I hate to say this to you but the only problems I seem to have are 
> with your cart timing out constantly, I get those all the time 5, 10, 
> 15, 20 times a day and thats kind of the same thing isnt it? But im 
> not complaining about your code and setup, I just take it how it is.

Sorry for the late reply on this, I only check this list over the web interface 
which has been down. But didn't want to let this go without a response. If you 
are getting that many timeouts a day, you have something else going on, because 
that is certainly not typical for my software. Generally when I see this it's 
due to someone trying to run on Access with too much traffic...or someone else 
is tying up a shared DB connection regularly and causing the software to 
timeout getting connections. There's nothing inherent in the software that will 
cause timeouts but like most really complex ecommerce applications, it's pretty 
DB intensive and that's always more noticeable in a shared environment. My 
customers that run on dedicated servers simply don't have the same problems. 
What is interesting to me though is that code base really hasn't changed in the 
last 3 years...but I really didn't see this problem much at all until the last 
year or so. I'm not sure if that's something in CF7 that causes it to not work 
as well for shared servers, or if web hosts are just loading more sites and it 
just can't take the load. Or maybe something else altogether about that 
environment. And yes, I've got a lot of changes to improve performance of the 
application coming...but they really would have minimal, if any effect on such 
problems. They make the pages load a lot faster...but if ColdFusion can't get a 
DB connection, there's not much I can do about that (other than handle the 
resulting error). There's only so much I can do software-wise, short of 
dropping the vast majority of features and giving people a bare-bones 
application that does very little.   

--- Mary Jo




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