Try turning "J2EE session variables" off, if you're currently using them, and 
restart the server.

We've had problems with J2EE session variables on CFMX6.1 linux in the past and 
currently run with them turned off.

On our server, we get weird stuff like cflock scope=session throwing null 
exceptions and stuff like that when we have J2EE session vars on.  Perhaps what 
you're observing is a symptom of the same problem.



> - The timeout value that's set on the server directly 
> 
> Was 20min, I upped it to 40, no change.
> 
> - The timeout value that you've set in your Application.cfm (if any) 
> 
> It's longer. I do have a search for useragent string for spiders and 
> crawlers and knock them down to 1 second timeouts to preserve memory, 
> but code hasn't changed from previous server and was never an issue 
> before. I'm going to revise that code and see if it does anything.
> 
> - This could also be related to network problems. Are you on a network 
> where IP changes often? 
> 
> No, and it is not only me. Some customers say suddenly their cart will 
> be empty sometimes. Clearly they lost their session. 
> 
> - Are you using cookieless session tracking? (that can get tricky...)
> 
> Cookies.
> 
> I'm clutching at straws here, but was wondering if something to do 
> with vps perhaps and losing the domain/cookie? (And dns propagated 2 
> weeks ago.)
> 
> Thanks for any ideas.

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