That's really just a matter of semantics. You're generally dealing with the same type of information - a ticket (bug, incident, etc.), status, resolutions, etc. You may have to tweak some naming conventions, but the process is not inherently different.
Another CF-based (though not free) option that I have had good experience with is CFTicket (www.cornfeed.com). Reasonably priced, and includes unencrypted source code which is fairly well organized and easy to work with should you need/want to make modifications. The project I used it on in the past was definitely NOT bug tracking - it was actually more like a help desk/support system, for accepting, triaging and tracking inquiries to "subject matter experts" within the company. It was very effective. On 7/20/07, Steve Good <[EMAIL PROTECTED]> wrote: > > I thought lighthousepro was more for bug tracking, am I wrong? I'm > looking for something that can be used for Tech Support Call Tracking > and for other support issues (non-technical). > > Dan Vega wrote: > > We just started using lighthouse and I am liking everything so far! > > > > http://lighthousepro.riaforge.org/ > > > > > > On 7/20/07, Steve Good <[EMAIL PROTECTED]> wrote: > > > >> Hey Gang, > >> > >> Before I go and put a project together, thought I would ask if > something > >> like this already exists. > >> > >> My support team needs a way to track various support incidents > >> throughout the company. The only solutions I have seen were outdated > >> PHP apps. The one I found that seemed to have the most promise is not > >> working the way I want it to. Besides, I'm already running CF7, so I'd > >> like to leverage that to my benefit. > >> > >> Thanks in advance, > >> > >> Steve Good > >> > >> > >> > > > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| CF 8 â Scorpio beta now available, easily build great internet experiences â Try it now on Labs http://www.adobe.com/cfusion/entitlement/index.cfm?e=labs_adobecf8_beta Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:284265 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
