Dear CF Community:

I just wanted to take a moment to say "Thank you" to all the amazingly 
supportive emails and posts we had due to the storm we had this weekend 
and the subsequent power outage we had because of it.

We had expected to get nothing but flaming emails and calls from irate 
customers about it, but the CF Community really surprised me on this. We 
did, of course, get some flaming emails, but surprisingly the number of 
supportive emails out-numbered the flaming ones. Thank you, so much, for 
that.

 From it's inception, Vivio has been a company that has pulled itself up 
from it's bootstraps and has flourished despite some pretty painful 
pitfalls and growing pains. Vivio began in a one-office building with a 
single T1 line and a couple servers in a server closet, and we've grown 
to a company with 13 employees, several hundred customers from all over 
the world, and 3 45mbit-capable connections in less then 5 years. We've 
experienced over 100% revenue growth every year since we began, and all 
with absolutely no seed money and no investors. Everything we've done 
has had to be snowballed into a budget and worked into our business model.

We've known that we needed to address the generator issue, and have been 
making plans for a painless integration of a generator system into our 
data center as well as have it be properly budgeted for. However, due to 
the storm, those plans took a violent leap from the planning stage to 
the implementation stage. We are now the proud owners of a generator 
system, but we need to work out the kinks of it's implementation. We 
were able to get some servers online immediately during the storm using 
it - as some of you noticed - but clearly we need a better 
implementation plan. We are working with electricians now to fix this so 
that if this sort of situation ever happens again, we will be able to 
smoothly move from city power to generator power.

We are addressing this situation now - even before we can properly 
budget for it - because we want you to know that we are dedicated to 
providing a service that you can depend on.

Thank you again for all the supportive feedback we've gotten in the past 
few days. It's an honor to be a part of this community.

-- 
Warm regards,
Jordan Michaels
Vivio Technologies
http://www.viviotech.net/
BlueDragon Alliance Member
[EMAIL PROTECTED]

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