So let me get this straight... You quickly solve the problem, you take immediate and effective steps to ensure it will most likely never become a problem ever again, you give a clear and concise description of the problem, you assume full responsibility for the problem, you offer immediate and reasonable compensation to those affected by the problem, and you top it all off by sincerely apologizing for the problem?
Would you please do us all a favor and take over the operations of the federal government? They could learn a few things from you. Respectfully, Adam Phillip Churvis President Productivity Enhancement > -----Original Message----- > From: Jamie Price [mailto:[EMAIL PROTECTED] > Sent: Thursday, March 13, 2008 7:26 PM > To: CF-Talk > Subject: Re: Hostmysite down? > > The problem has been diagnosed and for the most part resolved. The > main core switch there had a corruption in it's configuration and > rebooted, but due to the corruption issue we could not automatically > fail over to the hot spare. This was remedied by manually failing > over. The total downtime measured for 28 minutes or so, and tonight we > will be doing emergency maintainence to resolve the confug issue that > prevented the automatic failover. > > If your site or server(s) were affected by the outage please contact > [EMAIL PROTECTED] and a credit of 5% of your monthly fees. Please > accept our deepest apologies for the inconvenience, and know that we > are working hard to prevent this type of outage from occuring in the > future. > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Adobe® ColdFusion® 8 software 8 is the most important and dramatic release to date Get the Free Trial http://ad.doubleclick.net/clk;160198600;22374440;w Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:301235 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
