As a KAVPS user looking for other providers (note the looking for other
providers part...), I would highly recommend you stay away from them. As far as
I can tell there is exactly one person running this business, which would be
fine if there weren't so many problems he needed to tend to.
* I have had numerous billing problems with their ModernBill system
overcharging me, and I have to create a new support ticket every month for them
to fix it.
* I couldn't access my VPS while I was at work one day (I host my e-mail on it
which I check often), so I assumed that the connection was being blocked by
some kind of filter. Not so... when I got home I couldn't access anything on
the VPS either, so I created a support ticket and 12 hours later I was finally
told that the host machine was down.
* Look at some of the e-mail I've received since signing up 4 months ago:
From: [EMAIL PROTECTED]
Subject: Data Center Outage - 8/8/08
Date: August 8, 2008 7:04:19 PM CDT
Dear Customer,
On Friday at approximately 5:50pm CST, the KickAssVPS.com data center facility
lost connectivity with it's primary bandwidth provider XO Communications,
causing all services to become inaccessible.
Services have been restored %100 as of 6:55pm CST.
We are still working to determine the root cause of the connectivity issue. A
follow up communication will be sent once we know for sure.We apologize for any
inconvenience this may have caused.
Thank You,
KickAssVPS.com
Generated by KickAssVPS.com Billing System
======
From: [EMAIL PROTECTED]
Subject: SQL Emergency Maintenence Complete
Date: July 28, 2008 9:38:32 PM CDT
Dear Customer,
The SQL database server maintenence is complete. Rather than replacing the
faulty hardware in the old server, we took the opportunity to move all data to
new, updated hardware. The new SQL configuration has faster disk drives, twice
the processing power, and 6x the RAM.
Please report any issues to [EMAIL PROTECTED]
Thank you for your continued business!
KickAssVPS.com
Generated by KickAssVPS.com Billing System
======
From: [EMAIL PROTECTED]
Subject: Emergency Maintenence Notice - Shared DB Server
Date: July 28, 2008 6:54:25 PM CDT
To: REMOVED
Dear Customer,
The shared database server hosting external customer databases is currently
experiencing RAID Disk Array issues resulting in data integrity problems. We
will be replacing the faulty hardware starting at 8:00pm CST. Approximate
downtime is 45 minutes.
This issue only affects customers using the shared database services.
We sincerely apologize for any inconvenience this may cause.
Thank You
KickAssVPS.com Staff
Generated by KickAssVPS.com Billing System
======
From: [EMAIL PROTECTED]
Subject: Notification of Emergency Network Maintenance
Date: May 12, 2008 9:53:38 PM CDT
To: REMOVED
Dear Customer,
Data center engineers have been working to troubleshoot an issue we saw on the
network earlier today. They are going to proactively change one of the
protocols within the data center network to prevent the issue we encountered
from happening again in the future. This will require an emergency network
maintenance to take effect tonight at 10pm. The engineers will bring down the
backbone network for approximately 10 seconds while the update takes effect.
This outage will only affect all network connectivity.
Emergency Maintenance Window:
Monday, May 12th, 2008, 10:00 PM central time
Affected Systems:
All networked equipment, and connectivity. Internet connection will be down
for approximately 10 seconds
We sincerely apologize for the short notice of this maintenance. As always,
please contact out helpdesk with any questions you may have.
Thank You,
KickAssVPS.com
Generated by KickAssVPS.com Billing System
======
From: [EMAIL PROTECTED]
Subject: Notification of Data Center Maintenance - Sunday April 13, 2008
- 12:01 am - 4:00 am
Date: April 10, 2008 7:35:08 AM CDT
Dear Valued Customer,
On Sunday, April 13 starting at 12:01am CST, data center engineers will be
conducting maintenance on our backbone network. This maintenance will begin on
Sunday, April 13th at 12:01am and will last until 4:00am. During this
maintenance window, engineers will be upgrading the distribution switch layer
of the network at the Edina Data Center, in preparation for an additional
redundant data center location in Minneapolis, MN. While the maintenance is
occurring, there will be an interruption of Internet services while the switch
network is upgraded. Engineers will be onsite during the maintenance to monitor
the event.
Maintenance Window:
Sunday, April 13 â 12:01a.m. â 4:00 a.m.
Affected Systems:
ALL Server and VPS services will be interrupted.
Thank you,
KickAssVPS.com
Generated by KickAssVPS.com Billing System
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