Is this user local?  Your only real hope is to take a look at their 
computer.
Have them clear their cache and restart.  Take a look at what is running in 
the background. How much memory is installed?  Available?
What toolbars are installed?

Take the test page, and start removing pieces of the code until the problem 
goes away.  What was the last part you removed?

Stuff like that is where I would start.  If you don't have access to your 
user's computer, it is going to be a lot harder, but it helps that you can 
at least reproduce the problem in part on your coworker's computer.

~Brad 


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