The only pain with I've had with dealing with them is no control panel support for basic ColdFusion functions. I cannot add my own datasource, or mappings without first submitting a trouble ticket with them. However, they WILL create mappings for you, and even go so far as to edit your vhost.conf file if you should so choose (add Alias's) by way of their trouble ticket system. Their shared hosting does tend to be a bit crowded though.
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