Particularly related to ColdFusion. I understand open source software is not free software. So, to get "everything" working one has to pay something if he/she does not have the time or expertise to dig everything... and that seems fair, but if someone is asking about thousand or thousands of dollars upfront, I don't think that's a productive way of moving forward... Also, you may hear something like this, this key person is on vacation and will be back in like two weeks or you need patience, in the business world, every day counts (you snooze you lose). This ranting is for the benefit of whose who are considering switch from Adobe ColdFusion to other options. I'm not suggesting not to make the switch but think twice or better talk to the key person of the product you intend to switch to and possibly strike a deal or at least obtain his/her support first otherwise your conversion/switch would be at the mercy of others.
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