I had a number of sites that suddenly stop sending email from forms around 9:00am Friday morning. Looking at the databases for this site, over 200 emails worth of insurance purchase confirmations, class registrations, and other stuff.
After emailing about the problem, and calling on the phone, I finally get: "It appears that the webserver was no longer authenticating with the SMTP server. It should be working now, can you please test it and let us know?" But - the sites in question became unresponsive and started timing out, I couldn't access the databases .... It's now 48 hours later. Multiple emails to support, and multiple phone calls. None of the missing emails have shown up, no explanation as to what's happened to them or where they might be, no update from HostMySite as to what's going on - and a number of clients calling me 24/7 expecting answers. This isn't like HostMySite. I've always have *very* quick response to problems, if something took awhile to figure out and fix, at least I received updates as to what was going on. Maybe somebody else on the list has news I don't have.... ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Want to reach the ColdFusion community with something they want? Let them know on the House of Fusion mailing lists Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:326050 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
