At 05:30 PM 1/3/01 -0500, you wrote:
>I purchased the single domain version of htmlarea_one from
>www.iautomated.com and am having problems getting it configured and working
>in forms. I made the mistake of not purchasing the support option
>(additional $50.00) since I figured this was an easy piece to configure. I
>am getting all sorts of errors and rather than spend $100 now (price of
>support doubles if not purchased with the product) I thought I would first
>check to see if anyone here on the list has used this and ran into the same
>problems I am having.
First this made me really irritated. It seems fraudulent that a company
would provide poor documentation for a purchased product and charge you
extra for tech support if you couldn't get it set up unless you knew about
the bad documentation ahead of time-- especially since buying tech support
at this point is more expensive that the actual software. This totally rubs
me the wrong way and frankly, it seems deliberate to me (although I realize
that I'm paranoid about these things).
However, upon viewing their website I have discovered that they actually do
provide free tech support for people who have not purchased the support
plan. You aren't guaranteed an answer and people who have purchased support
do get priority, but your problem is probably normal.
However, I really wish they weren't passing the navigation through form
variables in forms that have the same target so I could easily send you a
link to the page that contains this info. At any rate, go back to the
product page on their site and hit the "Technical Support Info." button
near the bottom.
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