>Ok so now I'm ok with Viviotech again. They're a fine company and >sensitive to customers hot buttons. The support guy I spoke to said >something that really pressed a button and in my usual hot-blooded fashion >I went incandescent. I really should learn to take a deep breath once in >a while. > >Anyway the result is when I called Viviotech back again after I'd cooled >off a bit ( and i sincerely regret I didnt wait to send the above post to >CF-TALK ) the same guy had had a think about our previous conversation >and took a different tack. We got me set up for managed support and in >the mean time he had researched the answer to my problem, and we went on >from there. Also, Jordan Michaels the co-owner of Viviotech wanted to >talk to me too. I thought he was going to give me a lecture about >patience (he'd have been justified ) but no, he was ready to listen and >understood my issue entirely. > >My issue is now resolved, and my anger has gone away. And I'm impressed >that no one at Viviotech made any attempt to wiggle their way away from me >and onto something else (the standard tactic when you call plenty of other >companies) - they stuck with the problem until it was resolved. > >So i'm having a bit of a roller coaster of a day. Began high in positive >energy, went downhill when I coudln't get my first account up and going, > then back up again when they dealt with me so well. I'm sure some of you >already know I can be a difficult bugger to deal with if you press the >wrong buttons, and Viviotech handled it all well. > >I'm a happy customer. > > > > > > > > > >-- >Cheers >Mike Kear >Windsor, NSW, Australia >Adobe Certified Advanced ColdFusion Developer >AFP Webworks >http://afpwebworks.com >ColdFusion 9 Enterprise, PHP, ASP, ASP.NET hosting from AUD$15/month
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