On 8/17/01, JB Mentzer penned:
>I first noticed my site was down last Saturday evening (8/11). Since
>then, it's been up and down. Repeated emails to the support department
>yield only 'its a hardware issue' or 'connectivity problem' type
>answers. They won't tell me when I can expect my site to come back up.
>
>I've read another post about issues with their billing department (not
>closing a closed account). Is anyone else having problems with them? My
>site is hosted on a server named 'Virtualscape29'. Anyone else here on
>that server?
I had a client that I started hosting there about a year ago because
they offer RealAudio server and he needed to serve up RA files. A few
months ago I upgraded his shopping cart to my new version which uses
client variables. About a month ago, he gets a call that they are
going to shut his site down because it's filling up the registry with
client variables. I get on the phone with Tech Support and tell them,
no problem, just give me the name of your default client storage
database. They say there is no such animal and that if I want, I can
upgrade to SQL Server hosting. We do, and they set me up a client
storage database with 50 MB for the data and 10 MB for the
transaction log. I figure this shouldn't be a problem since I'm
running about a dozen sites on my own SQL Server and with the way
I've set up the maintenance schedule for the client storage database,
it had never gotten to larger than 25 MB for the data and 5 MB for
the transactions.
So... within 24 hours, we're getting a message when trying to access
the website that SQL Server can't be written to because we've reached
the maximum size. Back on the phone with Tech Support trying to teach
them how to set up a maintenance schedule so the database will shrink
automatically. They gave up trying so about every 4 or 5 hours I had
to go in through Ent. Mgr. and backup and shrink the database
manually. That lasted all of a day. I checked and they had given me
DBO privileges, so I just took the limit off the database size. LOL
In the meantime, I transferred the site over to my server, also
upgraded the cart database to SQL Server and now all is well. Even
with his fairly busy site and the other SQL databases I have running,
I just checked and my client storage DB is still only 25 MB for data
and 6 MB for the transaction log.
I won't be recommending HostCentric to anyone. Virtualscape was
pretty cool to deal with and I used to recommend them.
As a side note. Before we moved him I tried his RA files on my server
to see how they'd act using http streaming. The performance is even
better as there was occasional buffering on their server but none at
all on mine. Strange.
Sorry that was so long. Needed a good Sunday morning rant. :-D
--
Bud Schneehagen - Tropical Web Creations
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ColdFusion Solutions / eCommerce Development
[EMAIL PROTECTED]
http://www.twcreations.com/
954.721.3452
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