Good morning, all.
I have just been assigned a project to set up a company wide knowledge base
and I am soliciting ideas, references, warnings, and resources.
We will be using SQL Server for the database.
There will be a user portion of the site and an admin portion.
>From the user portion we will have the following functionality:
Search for all or any search terms using the keywords associated
with each article (many-to-many).
Write a record to a log file if the search returns 0 records to be
used to analyze needs for new articles.
Display "Did this help you?" radio buttons and comment textarea at
the bottom of each article.
Store results from "Did this help you?" radio buttons and comment
textarea in a table.
Store the number of times each article is viewed.
>From the admin portion, we will have the following functionality:
Add new articles.
Assign keywords to articles.
Add new keywords.
Edit articles.
Delete articles.
Any thoughts on the above? Is it a good idea to assign keywords to each
article, or is it better to just query the actual Title and/or Body for the
search words?
I know that there is a CF tag to do this, but we are in a spending freeze
right now, so we can't spend ANY money. Therefore, I am reinventing the
wheel...or rather I will invent the wheel once our development servers are
cleaned of this *^(*%&% virus and made available to us!
Any thoughts would be greatly appreciated.
Kathryn Butterly
Web Developer
Washington Mutual Finance
813 632-4490
[EMAIL PROTECTED]
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