Here's whats wrong.
When using something as opensource software, digging hard sometimes to
find the answer to the problem understandably
comes with the territory.
Enter propriety software.
One of the biggest perceived advantages of this is the "support", namely
the company's knowledge base.
And I hate to bring microsoft's site back into the picture, but I think
their knowledge base is the best bar none. I wish
macromedia could do some "modeling" after their knowledge base.
Their software has lots of bugs, but I bet any problem I come across, I can
go to the knowledge base,
type in the error or whatever happens
and in a jiffy I'll have the article with the detail work-around or update
available. This ability alone, makes a lot
of their software highly valuable to me as a user.
When coming across a problem in ColdFusion, I have *rarely* ever found the
answer to my problem on Macromedia/Allaire knowledge base.
Here is
specifically the latest.
Running ColdFusion Server 5 and am getting tons of errors like this in my
logs
!! CFTrace::logThread(1084) has no entry for thread 1084
Use that as an example, and type in variations of those keywords and try to
find the answer.
If you have better luck than me, please send me the article #
----- Original Message -----
From: "Raymond Camden" <[EMAIL PROTECTED]>
To: "CF-Talk" <[EMAIL PROTECTED]>
Sent: Thursday, October 25, 2001 9:36 AM
Subject: RE: Macromedia/Allaire Knowledge Base
> What is wrong w/ the KB? I mean what issues are you running into?
>
> =======================================================================
> Raymond Camden, Principal Spectra Compliance Engineer for Macromedia
>
> Email : [EMAIL PROTECTED]
> Yahoo IM : morpheus
>
> "My ally is the Force, and a powerful ally it is." - Yoda
>
> > -----Original Message-----
> > From: Tracy Bost [mailto:[EMAIL PROTECTED]]
> > Sent: Wednesday, October 24, 2001 11:21 AM
> > To: CF-Talk
> > Subject: Macromedia/Allaire Knowledge Base
> >
> >
> > I'm am very frustrated with the "Knowledge Base" at
> > Macromedia/Allaire.
> > If it wasn't for posting a problem here or doing a search
> > through the CF
> > Talk archives, I would have
> > ditched ColdFusion a long time ago. Its just when this list
> > is down, that
> > something like that is appreciated.
> > One would think Macromedia/Allaire would take the "Knowledge
> > Base" section
> > of their web site a lot more serious.
> > As much as I dislike microsoft's products, they do have a
> > great knowledge
> > base, and makes the problems easy to find in the searches.
> >
> >
>
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