Michael, We have integrated CF and Remedy to a degree. We made a web "front end" to monitor tickets and to run web-based surveys to customers to gauge customer satisfaction. In our case, Remedy stores its data in a MS SQL database, so I just poked around until I figured out what tables were interesting, and found that I could poll the data from there. We do update one or two fields, but we don't create tickets on the fly. You may be able to figure out what tables to "tamper" with to create tickets, but be sure to keep a backup when you're trying everything out. As I recall, the table we found most interesting was T25, or something along those lines. A Remedy admin may know more.
Good luck Norman Elton College of William & Mary -----Original Message----- From: Haggerty, Michael A. [mailto:[EMAIL PROTECTED]] Sent: Tuesday, January 29, 2002 10:22 AM To: CF-Talk Subject: CF and Remedy Hi folks; Anyone have any experience integrating CF and Remedy (now Peregrine)? I am working in an environment where we are using Remedy to enter trouble tickets and would like to be able to do this over the Web. I understand there is a new version which is entirely Web based, unfortunately, the client is the Federal government and they might upgrade ten years from now... Anyways, I was wondering if anyone had any experience working with the product and could contact me here or off list with some notes about any issues they ran into. Thanks, ______________________________________________________________________ Get Your Own Dedicated Windows 2000 Server PIII 800 / 256 MB RAM / 40 GB HD / 20 GB MO/XFER Instant Activation � $99/Month � Free Setup http://www.pennyhost.com/redirect.cfm?adcode=coldfusionb FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Archives: http://www.mail-archive.com/[email protected]/ Unsubscribe: http://www.houseoffusion.com/index.cfm?sidebar=lists
