We have a client who is experiencing a "showstopper" problem in the use
of
their CF-based websites. I have laid out a detailed explanation below.
Any
help on this would be greatly appreciated.
Steve
___________________________________________________________________
| Stephen Collins, Technical Consultant - ACIS (www.acis.com.au) |
| Macromedia Certified ColdFusion 5 Developer |
| Ph +61 2 62822662 Fax +61 2 62824328 Cel +61 410 680722 |
| [EMAIL PROTECTED] [EMAIL PROTECTED] |
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|~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~oOOo~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~|
| Are you building your best Body-for-LIFE? |
| www.bodyforlife.com |
|___________________________________________________________________|
Symptoms
1. Index creates successfully using CF-created template, except for
files created using MS-Office applications. Successful file types
indexed are:
.htm, .cfm, .dbm, .txt, .pdf
Unsuccessful file types are:
.doc, .xls, .ppt, .pps, .rtf
Indexing code is:
<CFINDEX
collection="#SpanExcluding(cgi.HTTP_HOST,".")#"
action="REFRESH"
recurse="YES"
type="PATH"
key="#ServerPath#"
extensions=".doc, .htm, .html, .cfm, .dbm, .txt, .rtf, .xls, .ppt,
pps, .pdf"
language="english"
urlPath="http://#SpanExcluding(cgi.HTTP_HOST,".")#/"
>
2. style.uni file contains correct information for indexing
MS-Office mime-types. For example:
type: "application/msword"
/format-filter = flt_kv
/charset = guess
/def-charset = 8859
type: "application/wordperfect5.1"
/format-filter = flt_kv
/charset = guess
/def-charset = 8859
type: "application/x-ms-excel"
/format-filter = flt_kv
/charset = guess
/def-charset = 8859
type: "application/x-ms-powerpoint"
/format-filter = flt_kv
/charset = guess
/def-charset = 8859
3. sysinfo.log file indicates all MS-Office type files (including
rtf created with MS-Word) are skipped with a Stream error (299).
sysinfo.log contains (sample) following error messages for all MS-Office
style files:
Thu Apr 11 10:09:16 2002
msg(1): Warn E2-0527 (Document Index): Document 26
(/usr/local/web/intranet/administration/social/seminars.xls): Stream
error (299) - SKIPPING
Thu Apr 11 10:09:16 2002
msg(1): Warn E2-0527 (Document Index): Document 121
(/usr/local/web/intranet/bigpic/agreements/business-arrangements.doc):
Stream error (299) - SKIPPING
Thu Apr 11 10:09:16 2002
msg(1): Warn E2-0527 (Document Index): Document 122
(/usr/local/web/intranet/bigpic/agreements/dhacmou00-05.doc): Stream
error (299) - SKIPPING
Thu Apr 11 10:09:16 2002
msg(1): Warn E2-0527 (Document Index): Document 123
(/usr/local/web/intranet/bigpic/agreements/dhacmou99-00.xls): Stream
error (299) - SKIPPING
4. The following are pertinent:
Previous install (CF Server 4.5.1) on same host successfully
indexed documents now failing
Running subset indexes on current host gets same unsuccessful
results
Files are undamaged, useable MS-Office files
Resources searched
5. The following resources have been searched unsuccessfully for
indications of what the problem may be:
Google and Google Groups
Macromedia Forums for CFML-General Discussion, Advanced
Techniques and Verity
CF-Talk archives at www.mail-archive.com
(http://www.mail-archive.com/[email protected]/index.html)
Platform
1. System is Sun Solaris as follows:
Solaris 2.8 OS
512Mb RAM
IAS v1.0 (Apache 1.3.9) Web Server
CF Server 5
Possible causes
1. Thoughts on possible causes of this problem (wild speculation):
Hosting server cannot determine mime-type of files so skips
them?
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