> Clients subscribe to the service which is hosted externally.

> The smaller clients would not be able to justify purchasing a copy of cf8 to
> run in house with only 3-4 users, hence the need to provide the application
> hosted externally

from the sounds of it, you're going to have to do something like a
co-lo hosting or something with integrity that you can offer
guarantees of the security of the data.

the idea of shared hosting with the hoi polloi is shot down in flames
(IMHO). What's left for the small customers? you offer your software
as a service, and *you* provide guarantees to those customers that
neither you nor your employees will hack or steal the data. You're
going to be sued if something goes wrong anyway (you set up the shared
hosting, it's your app) so what would you rather do - control the
hosting as much as possible and charge a bit more for the service? or
fly three sheets into the wind and hang the consequences?

It's obvious that property management businesses, like many others,
are out of their depth when it comes to these issues. They may know
their business but you're going to have to educate them on IT
security: it's your butt in the sling if something goes wrong.

What's your SLA (that you're offering to them) look like regarding
uptime and data security and data integrity?


> Some of the larger clients would be able to host the application on their
> own servers given their IT infrastructure,

so they should. They can trust themselves, yes?

> however this opens a new set of
> concerns that being protecting the ip of the code to prevent the larger
> clients choose to copy / use the code and develop their own applications in
> house.

true, but nothing that's not unsolvable. there's been heaps of
discussion on protecting code in the cfaussie archives.

someone should do a CFUG meeting on legal responsibilities when
writing apps for customers.

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