Nothing and no one is indispensable, Matt. But i dont want to have to change all my methods. I just wanted them to process my payment so my creative cloud subscription stayed valid. I dont think it should have taken nearly a month to get it done. It's a fairly simple thing to do - re-process a credit card that doesnt pay the first time. Like a lot of people, for online transactions, I use a credit card that rarely has any money in it, for security purposes. I put money in that account to cover transactions that I know are going through.
Only this time, I cut it a bit fine and there was insufficient funds to cover the CC subscription payment so it bounced. Now I have spent about 6 hours of otherwise billable time trying to get the problem fixed. It should have taken no more than 5 minutes to get it fixed. What a huge workload it would be to find, download, install, configure, learn, tweak and become fluent with alternative apps for Photoshop, Fireworks, Dreamweaver, Audition, Bridge, Lightbox, Edge, ColdFusion Builder - all of which I use almost daily, when all i really wanted was for Adobe to just process my credit card payment. However, as I said earlier, it has turned out ok finally - they've given me a couple of months subscription free as compensation for the hassle. Not exactly the equivalent of 6 hours' billable time but I can live with it. Cheers Mike Kear Windsor, NSW, Australia Adobe Certified Advanced ColdFusion Developer AFP Webworks http://afpwebworks.com On Mon, Dec 2, 2013 at 8:41 PM, M@ Bourke <[email protected]>wrote: > If Adobe is offering such poor customer service, what product are they > offering that you can't do without? > > > On Mon, Dec 2, 2013 at 12:48 AM, Chris Velevitch < > [email protected]> wrote: > >> Mike, >> >> I found the number switching regions on the Adobe website, and yes, that >> is the Australian Adobe customer service. >> >> >> -- You received this message because you are subscribed to the Google Groups "cfaussie" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/cfaussie. For more options, visit https://groups.google.com/groups/opt_out.
