Fair enough (that you feel the problem was there before you enabled the CFSM 
memory tracking). I’ll just say that there may be more to the problem than 
meets the eye based on the simple task mgr tracking you are doing.

And as for FusionReactor, you don’t need to buy it to try it. There is the free 
14-day trial (or demo version, as you called it), assuming you had not already 
run that trial on the box.

And I’ll add that if you really want to resolve the problem, perhaps in less 
than an hour, I could help you, including installing and using FR (or again, 
perhaps the CFSM and its other features, along with the CF logs) to find out 
what’s going on with your server and that request (which may still be a 
configuration problem). No need for you to give me remote access. We’d use 
screensharing. For more, see the consulting page at carehart.org

No, it’s not a free or inexpensive solution, but if the problem is important 
enough, it may be a small price to pay compared to the time you have spent and 
would spend. And I have a satisfaction guarantee, so you won’t pay for time you 
don’t find valuable.  Of course, one challenge is the timezone difference. It’s 
just after midnight as I write this, and I will be going to bed literally after 
hitting send.

But I’ll understand if you may prefer to go it your own first. And certainly if 
you ask questions here I hope to be able to help. But these sort of challenges 
often prove difficult to spot from the outside with only what you share via 
email. Sometimes there’s no substitute for having experienced troubleshooting 
eyes on the variety of diagnostics which may pinpoint the problem. It’s what I 
do with customers every day, but I try to help in online resources like this 
where I can.

/charlie

 

From: [email protected] [mailto:[email protected]] On Behalf Of 
Scott Thornton
Sent: Sunday, October 22, 2017 11:52 PM
To: [email protected]
Subject: RE: [cfaussie] CF9 Enterprise, Memory Leak\Resource Issue

 

Hi, 

 

Simon:

There are a few places where CFFILE ( with an append) is used to log some 
things, but nothing that I could call a file stream or file handler.

 

Charlie:

I believe I turned on the memory tracking after the first half-dozen or so 
server crashes. I’ve turned it off subsequently. ( I have also read of it 
causing problems).

When the server stops responding to requests, they all have in common a large 
amount of Memory usage. CPU usage is quite low. I believe that the monitor is 
not running presently, memory usage is at 3,382MB.

I have used fusion-reactor.com previously on my old servers, and I had hoped I 
could avoid the cost of current fusion-reactor versions. I have obtained a 
quote for the new version and will get it installed soon ( hopefully ). I might 
be able to see if the demo version will work for me.

 

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