Interesting article, not for what it talks about, but for what it says.
For all of us application designers who know what's best...
 
We can talk all we want about the reasoning behind our actions, justify
ourselves as being conceptually correct in a manner that is too grand to
be understood by the plebeians of the world, force everyone to
accommodate our grand ideas based on the inherent rightness...
 
but, bottom line is...
 
the square button doesn't work. 
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Nearly 5,000 units are returned to Sony for buggy button; Kutaragi
unapologetic about the handheld's design.
TOKYO--About 4,800 Japanese PSPs have been returned to Sony due to
problems with the handheld's square button, according to a recent
interview with Sony Computer Entertainment president Ken Kutaragi in
Nikkei Business magazine. 

Kutaragi acknowledged that the button is less responsive than the
others, in part because it's so close to the PSP's 480x272 screen.
Because there isn't enough room to put the square button's detection
switch directly underneath, it's off to the right, making it less
responsive--and sometimes causing it to stick. 
Nikkei Business reported that, to date, .6 percent of the 800,000
shipped units have been returned to Sony for repair. Kutaragi was
unapologetic about the issue: "This is the design that we came up with.
There may be people that complain about its usability, but that's
something which users and game software developers will have to adapt
to. I didn't want the PSP's LCD screen to become any smaller than this,
nor did I want its machine body to become any larger. 

"The button's location is [architectured] on purpose," Kutaragi added.
"It's according to specifications. This is something that we've created,
and this is our specification. There was a clear purpose to it, and it
wasn't a mistake." 

Offering additional testimony praising the handheld, Kutaragi said, "I
believe we made the most beautiful thing in the world. Nobody would
criticize a renowned architect's blueprint that the position of a gate
is wrong. It's the same as that." 


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