On 4/20/05, Jon Austin <[EMAIL PROTECTED]> wrote:
> Yep, big piddle tech support is handled by TeleTech who are dime a
> dozen script reading drones. I don't think they even HAVE escalation
> procedures to get stuff to the techs.

I think the term "worker bees" was commonly used when talking about
Call Centre...

> Scott: If you are sure its DNS acting up, email me your WAN IP (visit
> whatsmyip.com if you don't know it) and I'll add an ACL to my DNS
> server so you can use it. My box is located in Brisvegas too so it
> should be pretty quick.

Can't, IT's division...i'm just a worker pleb, sitting at my little
pod waiting for various websites to connect...
 
> Regards,
> Jon
> 
> On 4/20/05, TRACEY, Darren <[EMAIL PROTECTED]> wrote:
> > But if you're having problems with your ISP, can't you just call the help
> > number and speak to someone about it?
> > ... Oh, sorry. That was in really bad taste. You're with Telstra after all.
> > They don't have a functional helpline (unless you're willing to invest
> > several hours on hold, and even then its dubious that you'll be allowed to
> > speak to someone).
> 
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-- 
Regards,
Scott Barnes
http://www.mossyblog.com
http://www.flexcoder.com (Coming Soon)

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