*A PREFERRED VENDOR REQUIREMENT* * Urgent Req. For Business Analyst w/ CRM Experience @ Los Angeles, CA*
Job Length: 10.00 • Act as liaison between business community and developers to o Collect, refine, prioritize and schedule CRM and reporting requirements for future code releases o Translate requirements into specifications from which developers will build o Gather information directly from users on suspected system bugs or data corruption o Work directly with users to troubleshoot issues/bugs and escalate to development team for further investigation and resolution as needed • Participate in detailed analysis meetings with other business analysts, technology support groups, developers, and technology managers to help deliver excellent solutions • Collaborate with development team on functional and technical designs • Perform functional QA testing of enhancements, data upload/fixes, and code fixes in a staging environment, prior to their release to Production environment • Perform post-production release validation testing of CRM enhancement/fix releases (final QA testing) • Coordinate implementation of regular maintenance updates such as updates/additions to drop down lists and adding new users • Drive general approach and execution of data cleansing efforts, in collaboration with users and developers • Must be able to fulfill ad hoc reporting requests or analysis on timely basis for business users and/or management by querying data base directly, using query tools, and/or validating SQL query results provided by development team • Provide functional support on CRM and reporting tools and occasionally train new hires on these tools • Support trainers when training to existing business users • Help maintain and manage a queue of technology requests using ticket tracking tool to monitor throughput and priorities through to completion • User Id Maintenance – Creation/Updates/Deactivation • Quarterly audits and report requests from various departments • Some minimum hands-on technical work (e.g. development, configuration, etc.) • Experience with CRM specific design and systems implementation projects'' • Experience with implementation or maintenance of any major CRM platform (salesforce, Siebel, MS CRM, etc.) -- Best wishes, *Rajesh Saragadam* *Kadmus Inc.* Direct: (703) 260-6171 | Fax: 1-888-664-8183 2325 Dulles Corner Blvd #500, Herndon, VA 20171 [email protected] | www.KADMUSYS.com *Unsubscribe<[email protected]?subject=Please%20Remove%20My%20Email%20Address> * From Our Mailing List! -- You received this message because you are subscribed to the Google Groups "US_IT_ Jobs" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/chandrakants?hl=en.
