*Role Supportability PM* *Work Location Redmond, WA *
* * *Total Experience Required 5+ * * * *Mandatory Technical Skills: SQL skills, Excel data analysis *1. Analyze, Identify and drive top issues to resolution. 2. Lead T1/T2/T3 triage meetings to understand the top support call drivers and provide support needed. 3. Participate in regular triage meetings to have the bugs addressed. 4. Follow-up with the Product Groups/MSIT owners on Blocking/Critical bugs. 5. Create a project plan and track as per plan. 6. Provide status updates weekly/bi-weekly/monthly. 7. Conduct survey to collect user experience/feedback and analyze the user’s new requests/pain points and communicate to the stakeholders and respective teams to action them. 8. Understand the taxonomy to enable better reporting of top issues. *Mandatory Functional Skills Good communicator, Strong analytical skills, Problem solving skills* • Build project plan to deliver on the various Dogfood milestones associated with the First and Best engagements. • Track team activities and deliverables based on project plan • Manage and drive bugs with feature teams and deliver bug status reports • Conduct and facilitate project meetings including documenting meeting minutes , action items and driving traction towards the same • Project ongoing status updates on the cadence agreed upon with the stakeholders • Generate Top Issues Report prepared through analysis and an intimate understanding of product failure scenarios including a detailed technical summary and historical trending. • Dogfood user experience survey and analysis of survey results to result in qualitative feedback on issues encountered and impact caused. Deliver survey stats and feedback to IT management and product teams. • Knowledge of Excel with reports and pivot tables • Knowledge of SQL • Knowledge of SharePoint and TFS • Some development background (C#, ASP.NET etc.) Thanks and Regards, ____________________ *Karan Tyagi*** *IDC Technologies, Inc*., 1851 McCarthy Boulevard, Suite 116, Milpitas, CA, USA, 95035 Tel: 408-457-9399 Extn: 2067| Fax: 408-608-6088 Email: [email protected] <[email protected]>| Web: www.idctechnologies.com| Yahoo IM: Karan_tyagi2000, Gtalk IM: itrecruiter2012 -- You received this message because you are subscribed to the Google Groups "US_IT_ Jobs" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/chandrakants?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
