*Call Flow Business Analyst Bloomington, IL – 61723* * *
Hi, I hope you are doing well. This is Nithyanandam from Techstar Consulting Inc. I have below requirement with client. *Please let me have updated resume to [email protected] , 972-497-2508 * Please let me know you are interested. *Job Title: Call Flow Business Analyst * *Location: Bloomington, IL* *Duration: 2** yrs long term** Contract* *Interview Type: Skype* *Job Description:* MUST have experience as a contact center business analyst Must have experience working with · call flows, · IVR applications (from a business process perspective), · customer experience Prefer experience working with Cisco UCM, Cisco CVP and/or Cisco ICM *Additional Qualifications : * · Business Experience: Business Process Management · Business Experience: Corporate Contact Center Consulting Services (contact center knowledge) · Systems Experience: Collaborative Technologies · Business Experience: Digital Media Audio/Video Expertise · Business Experience: Unified Communications *General Skills: * · Strong written and oral communications, · self-starter, · able to build relationships within all levels of the organization, · ability to work a full work week mon- fri, onsite at Corp South for at least the week, will consider virtual for week depending on candidate skill level, experience in a mid to large organization where business requirements will be gathered from multiple sources. This candidate will be working in the DC6 Ideation 5 work stream. This work is focused on delivering and enhancing IVR, NLP and other telephony systems to our customers, agents and contact centers. Need experience in the build and implementation of Telephony routing/inbound/outbound processes. Candidate MUST be experienced in building relationships directly with a business product area in their needs for the call systems with the focus of knowledge on understanding and being able to articulate the business results needed. Must have experience and expertise in how to design an IVR and what are good industry practices for solving routing and user experience issues within a call structure. *Specific Skills:* Business requirements for designing call IVR, Exony tools, SFCTI experience, CIsco or like experience, CentreVu report interpretation and Avaya (or like)systems, NLP solutions, Call center reporting needs, *Other responsibilities will include but not be limited to: * Analyze current business process to understand how new capabilities will enhance business results Participate in Use Case Showcases to drive out and confirm business requirements and user stories. Create use cases from requirements and identify/respond to gaps which come to light. Work with cross functional teams to understand integrations needs A dedicated point of contact for questions regarding the Business product during any stage of development Work with other leads to communicate change management implications from each work stream. If you are fine with the Job Description than please fill the below details at the earliest: Attach Photo ID Proof / Photo Mandatory to the submission (Any Photo in which consultant face is clear and should be in colour)** Consultant Legal Name: Hourly Pay Rate C2C/W2/1099: Phone no: Email Id: Skype Id (Mandatory): Last 4 digits SSN (Mandatory) Resume Attached? Interview Availability: Potential Start Date: Work Authorization (and any details around that): Current Location: Location Constraint (if any): *Any additional comments:* *Employer Details:* Name: Phone: Email: Company Name: *Professional Reference I* Name: Client: Position: Phone No: Email Id: *Professional Reference II* Name: Client: Position: Phone No: Email Id: -- *Thanks & Regards,** * *Nithyanandam Ponna * *Contact : 972-497-2508 , * [email protected] *Techstar Consulting Inc.* 1300 West Walnut Hill Lane, Suite 252, Irving, TX 75038 Fax: 214-292-8874 www.techstargroup.com<http://www.techstarconsultinginc.com/> *YIM / GTalk: mailnithyamail* [email protected] <:[email protected]> *Note: This is not an unsolicited mail. If you are not interested in receiving our e-mails then please click "**Remove* <[email protected]> *"* -- You received this message because you are subscribed to the Google Groups "US_IT_ Jobs" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/chandrakants. For more options, visit https://groups.google.com/groups/opt_out.
