Hi,

Hope you are doing well,


Please send resumes to *[email protected] <[email protected]>* ,
972-497-2508.


*Business Analyst with Sharepoint, Lotus notes and HP Service manager *
*Bloomington, IL  *

*Skype Interview  *



*Description:*

Managing the pain points (receiving, documenting, processing) into
actionable parts and prioritizing for teams to coordinate with the Process
Owners to take the recommended action.

Assisting from the ITIL Service Management/Service Design perspective as
part of the End to End (E2E) effort within the project.

Basically analyzing and documenting the Business Case Lifecycle and working
with the team to identify gaps/issues and propose/deliver solutions.

As a Core member, working on project planning, stories, coordination of
work efforts as well as documenting communications/OCM/training docs for
work that comes out of areas where I am a lead.

 Desirable skills:

Familiar with MS Sharepoint, Lotus Notes and HP Service Manager.

ITIL Service Design (v3 and Service Design certification would be good)

Service Design/Service Strategy enablement

Policies, procedures, basically governance and guidance work

Service Design execution, ability to work with Area service management
teams in navigating/adhering to/following policies, procedures etc. as set
through the enablement work


-- 

*Thanks & Regards,*

*Nithyanandam Ponna  *

*[email protected] <[email protected]>    **Contact :
972-497-2508*

*Techstar Consulting Inc.*      www.techstargroup.com
<http://www.techstarconsultinginc.com/>

1300 West Walnut Hill Lane, Suite 252, Irving, TX 75038   Fax: 214-292-8874


Yahoo IM / G Talk  : mailnithyamail         Alternate mail:
[email protected] <:[email protected]>

Linked IN:  http://www.linkedin.com/pub/nithyanandam-ponna/6b/aba/458

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