Hi, Hope you are doing well,
Please go through requirement and send resume. *Business Analyst with IVR or call flow must– 71460* *Bloomington, IL * *Skype Interview * Role Description – This candidate will be working in the ISD DC6 Telephony team. This work is focused on delivering and enhancing call treatment (call flow related) solutions to customers, business partners, agents and contact centers. Need experience in the build and implementation of Telephony routing/inbound/outbound processes. Candidate MUST be experienced in building relationships directly with a business product area in their needs for the call systems with the focus of knowledge on understanding and being able to articulate the business results needed. Must have experience and expertise in how to design an IVR and what are good industry practices for solving routing and user experience issues within a call structure. Helpful Skills: Requirements definition and analysis IVR Exony SFCTI Cisco ICM or UCCE CentreVu Call Center Reporting Other responsibilities will include but not be limited to: Analyze current business process to understand how new capabilities will enhance business results Participate in Use Case Showcases to drive out and confirm business requirements and user stories. Create use cases from requirements and identify/respond to gaps which come to light. Work with cross functional teams to understand integrations needs A dedicated point of contact for questions regarding the Business product during any stage of development MUST have experience as a contact center business analyst Must have experience working with o call flows, o IVR applications (from a business process perspective), o customer experience Prefer experience working with Cisco UCM, Cisco CVP and/or Cisco ICM Additional Qualifications : o Business Experience: Business Process Management o Business Experience: Corporate Contact Center Consulting Services (contact center knowledge) o Systems Experience: Collaborative Technologies o Business Experience: Unified Communications General Skills: o Strong written and oral communications, o self-starter, o able to build relationships within all levels of the organization, o ability to work a full work week mon- fri, onsite at Corp South for at least the week, will consider virtual for week depending on candidate skill level, experience in a mid to large organization where business requirements will be gathered from multiple sources. -- *Thanks & Regards,* *Nithyanandam Ponna * *[email protected] <[email protected]> * *972-497-2508* *Techstar Consulting Inc.* www.techstargroup.com <http://www.techstarconsultinginc.com/> 222 West las Colinas Blvd,East Towers Suite 540, Irving, TX 75038 Yahoo IM / G Talk : mailnithyamail Alternate mail: [email protected] <:[email protected]> Linked IN: http://www.linkedin.com/pub/nithyanandam-ponna/6b/aba/458 Note: This is not an unsolicited mail. If you are not interested in receiving our e-mails then please click "Remove <[email protected]>" -- You received this message because you are subscribed to the Google Groups "US_IT_ Jobs" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/chandrakants. For more options, visit https://groups.google.com/d/optout.
