Hi, Hope you are doing well,
Please go through requirement, and send resume to *[email protected] <[email protected]>* , 972-497-2508. *Business Systems Analyst with IVR* *Warren, NJ* Design caller experience for IVR DTMF and speech enabled applications. -Analyze requirements, develop detailed designs/call flows for implementation. Effectively document the details. -Create and design effective speech user interface designs including call flow, dialogues, functional logic, prompts, and define grammars to match the established requirements. -Deliver IVR user interface design documentation outlining backend interfaces to support business functionality and application development -Develop call flows for complex applications including data driven interactions and Contact Center routing of calls. -Work closely with business units to gain in-depth understanding of business issues; identify, analyze, and translate business needs into functional specifications. -Leverage enterprise reporting tools to develop ah-hoc and daily reports outlining KPIs/performance and gain thorough understanding on the underlining factors that contribute to the trend. -Analyze and identify any trends and provide recommendations. -Ability to manage multiple projects of varying complexities and is highly organized. Required qualifications: -4+ years of related professional experience or equivalent combination of education and experience -Big plus - experience in multiple Contact Center Technology domains including expertise in current IVR and speech recognition standards, CTI and Call Routing. -Bachelors Degree in Computer Science or equivalent -Proficient in Microsoft Office products, including but not limited to Word, Excel, and Outlook -Good command on SQL/Oracle -Excellent written and verbal communications skills. -Strong analytical and problem solving skills. -Excellent interpersonal skills; team player -Ability to work in a fast-paced environment -Flexible and Professional -Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities Primary Skill Requirement Business Systems Analyst -- *Thanks & Regards,* *Nithyanandam Ponna * *[email protected] <[email protected]> * *972-497-2508* *Techstar Consulting Inc.* www.techstargroup.com <http://www.techstarconsultinginc.com/> 222 West las Colinas Blvd,East Towers Suite 540, Irving, TX 75038 Yahoo IM / G Talk : mailnithyamail Alternate mail: [email protected] <:[email protected]> Linked IN: http://www.linkedin.com/pub/nithyanandam-ponna/6b/aba/458 Note: This is not an unsolicited mail. If you are not interested in receiving our e-mails then please click "Remove <[email protected]>" -- You received this message because you are subscribed to the Google Groups "US_IT_ Jobs" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/chandrakants. For more options, visit https://groups.google.com/d/optout.
