-------- Original Message --------
Subject: Baltimore Water Metering - The Future Begins Now
Date: Tue, 29 Nov 2011 15:21:07 -0600
From: City of Baltimore <[email protected]>
Reply-To: City of Baltimore <[email protected]>
To: [email protected]
dpw
FOR IMMEDIATE RELEASE
Tuesday, November 28, 2011
Baltimore Water Metering – The Future Begins Now
Mayor Stephanie Rawlings-Blake and Baltimore City Department of Public
Works Director, Alfred H. Foxx, announced today that initial steps are
being taken to bring our water metering and billing system into the
information age. The Mayor stated, "Efficient and effective customer
service is a top priority of this administration and we are very focused
on those services we deliver to every citizen, in our City and our
region, every day." To that end, DPW has begun replacement of
approximately 12,000 Automatic Reading and Billing (ARB) meters
throughout Baltimore City and Baltimore County.
These early-generation remote read meters were installed in homes as a
pilot program nearly 40 years ago. They are outdated and, in some
cases, can no longer provide remote meter reading capabilities.
What does this mean for our customers?
1. Replacement of these ARBs, with outside meters, will eliminate
problems in obtaining actual meter reads caused by this particular
meter. Estimated bills at these locations will end.
2. Outside meter installations is a first step to bring consistency to
all DPW meters and necessary to the next phase of upgrades.
3. DPW is developing a request for proposals (RFP) for an automated
reading and billing system which will utilize the outside meters. The
meters will eventually have a low–frequency radio attachment allowing
them to be read even when covered in ice and snow.
4. Once this process is completed, over the next several years, not only
will the meters be easily readable, but a new automated billing system
will be linked to them, resulting in more timely, accurate and
customer-friendly bills.
“One exciting part of all of this is that once the system is in place,
customers will be able to track their water usage on their home
computers and smart phones. If you have a leak in your home you will be
able to detect that very quickly,” said Director Foxx.
Customers with ARB meters are being notified of the replacement and can
expect to first see a new meter vault placed in the sidewalk. New
meters will be placed in those vaults within the following few weeks.
Homeowners will be notified before the meter is set as they may
experience a very brief (1 hour or less) water outage during
installation. The existing ARB meters inside of homes will remain in
place and will not impact a customer’s water service.
Baltimore City Public Works wants your input into how we can improve
service to our water customers. Write to us at [email protected]
<mailto:[email protected]>.
Follow us on Twitter: @BaltimoreDPW & Join our Baltimore City
Department of Public Works Facebook Fan Page!
Please consider the environment before printing this.
*
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Contact:
Celeste Amato Kurt Kocher
Telephone: 410-545-6541Telephone: 410-396-3500
email: [email protected]
<mailto:[email protected]%20><mailto:[email protected]%20>
email: [email protected] <mailto:[email protected]>
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