Can you tell me where this subject about Gateway computers started. I am self employed and work on computers for my living. I might be able to help you. I am trying to find out the full problem of your Gateway computer. Please send me the original email that tells what the problem is Keith Cooper
----- Original Message ----- From: "Craig A. Ellis" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, November 13, 2002 4:23 PM Subject: RE: [Chevelle-List] Why GATEWAY Sucks > Steve, > > Thanks for the info. You are absolutely 100% correct. And, incidentally, > I read the stuff you sent me and it applies to all the card companies, > not just Mastercard. > > The problem is that it costs $100 to return the computer which you can > NOT force them to reimburse you for. Also, according to law, they do not > have to accept the machine when I DO return it without an RMA. They can, > and will, simply refuse it without their RMA sticker on it. Accepting > their RMA means accepting that they will also only credit me for the > amount of purchase LESS the cost to ship it to me in the first place! > That is implicit in the paperwork they send you. So, I'm out $158 in > shipping charges and have no computer!!! And by the way, it costs twice > as much to ship it BACK as it did to ship it HERE! I suspect they have > some sort of sweetheart deal with UPS that gives them a cut of the > shipping fees (which they get in the form of reduced outbound rates). > > Gateway knows this stops most people from arguing about variances from > what you ordered. I can dispute the charge if it has been returned but I > can't escape the UPS fees to return it! And Gateway knows that they will > win this argument with Mastercard every time because they are within the > letter of the law. I would bet dimes to donuts that Dell does exactly > the same thing. You can't beat these people - they have this drill down > pat. Don't be deceived by the blah blah blah on their website. When > trouble comes - even, for example, if the machine does not work, you > will pay to send it back and you will pay both ways if you decide not to > accept a replacment (which is usually how you feel after being jerked > around by their customer service for two hours). > > I really only posted this to the list to help others avoid getting > screwed and I apologize for blabbering on about it. The computer works, > but I can't plug my scanner card in and it won't accept replacement > hardware that is not Gateway. This means no more scanner pics of my > purty little Chevelle and, when it breaks down, they'll be no fixing it > unless I buy the parts from them. That's gonna' REALLY get my goat. > > C > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:owner-chevelle-list@;chevelles.net]On Behalf Of Steve Allen > Sent: Wednesday, November 13, 2002 3:26 PM > To: [EMAIL PROTECTED] > Subject: Re: [Chevelle-List] Why OPG Sucks > > > "NoNeck" <[EMAIL PROTECTED]> wrote: > > I am pretty sure that the credit card co's will back you. Most of the > ones > > that I have heard of will not pay the business until the dispute is > > resolved. > > It's the law that you can withhold payment for incorrect merchandise: > > http://www.ftc.gov/bcp/conline/pubs/credit/fcb.htm > > Among the things you can dispute is: > > - charges for goods and services you didn't accept or weren't delivered > as > agreed; > > > Steve > > > ----------------------------------------------------- > To Unsubscribe please visit www.chevelles.net/list.html > To start a new topic, send mail to: [EMAIL PROTECTED] > > ----------------------------------------------------- > To Unsubscribe please visit www.chevelles.net/list.html > To start a new topic, send mail to: [EMAIL PROTECTED] > ----------------------------------------------------- To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
