And this is the reason that I order from you!!! ����� .............. Wilsher Motor Sports ----- Original Message ----- From: "John Nasta" <[EMAIL PROTECTED]> To: "The Chevelle Mailing List" <[EMAIL PROTECTED]> Sent: Tuesday, March 02, 2004 5:12 PM Subject: RE: [Chevelle-list] Year One Web v Telephone pricing.
: I actually like when people order by phone. It gives me a chance to tell : them whether or not the parts are in stock, and if not, whether or not there : is an ETA. If they order via the web, I have to do all of that by email, : which actually takes more of my time as well as the customer's. I also get : to know my customers better by talking with them on the phone, and it gives : me a chance to catch them if they are ordering the wrong thing or if there : is some "companion product" that they should consider buying with what they : have already requested. : : The web site is convenient for people who like to browse and/or order after : business hours, but the phone gives me many opportunities to help out with : the customer's ultimate satisfaction. : : John Nasta : : :
