HP's help service is where I have a big bone to pick with them. They moved it to India and the folks are a pain to deal with. You have to call, and call, and call....and then you still won't have your problem resolved! My $.02.
Dan Mascheck -----Original Message----- From: John [mailto:[EMAIL PROTECTED] Sent: Monday, October 31, 2005 11:00 PM To: The Chevelle Mailing List Subject: Re: [Chevelle-list] OT: printer notes - hope this is useful Having same problem with new HP printer of feeding too many sheets at one time and "hanging" up. This is the first time I have had any problem with HP. I worked as computer tech/repair as side job for last 28 years. Also, just found out that HP now says to use sponge tip and water to clean print head. NO SOLVENT so they say. I have decided that you can get good and bad with any brand these days. John ----- Original Message ----- From: "John Nasta" <[EMAIL PROTECTED]> To: "The Chevelle Mailing List" <[email protected]> Sent: Monday, October 31, 2005 5:59 PM Subject: [Chevelle-list] OT: printer notes - hope this is useful > Some of you know that I have been having printer problems. Here are a few > things I've learned. I hope this is useful to somebody out there. > > 1) At epson.com you can buy factory-refurbished printers for about half > the > retail price with free delivery and a 1yr mfr warranty, and they do come > with the ink cartridges and cables. > > 2) The HP printers where the paper loads from the front and also comes out > the front are not good for certain forms like perforated business cards. > The > 180-degree turn makes the cards break apart and the paper jams, and you > have > a hell of a time getting it out (in pieces). I also had several other > paper > feeding problems with the one I bought, picking up several sheets at a > time > (my personal record was 13) and not always picking it up in the same > place, > causing forms like checks and shipping labels not to line up properly. > > 3) The HP "Vivera" inks are not as saturated in color as Epson's > "DuraBrite" > inks, and the printing on mine was also not as sharp as the Epson. > > 4) The HP printer did not come with a USB cable and only came with > "starter > cartridges" that ran out in less than a week. Obviously the plan here is > to > get you to buy more ink right away since the markup on the ink is what > they > make most of their money on. The Epson printers come with the cable and > also > with full ink cartridges. > > 5) There are several web pages that show how to clean the Epson printer > head > if it clogs, and you can even buy a cleaning cartridge that is supposedly > the same thing they use at Epson to clear a clogged print head. This looks > like an ink cartridge but it has some sort of solvent in it instead of > ink. > Unfortunately I took mine apart and really screwed it up before I knew > this. > Otherwise I could have probably fixed it. > > 6) Another bad thing about Epson printers is that some models are known > for > having a problem with the "ink purge tube" disconnecting itself over time, > which will make it stop printing. There are also web pages that show how > to > reconnect it if that happens. Hopefully that has been solved on newer > models. This did not happen on mine. > > 7) Epson's help site worked great and I got an immediate reply. Sending a > support message through the HP site resulted in an error message and I > never > got a reply. > > I have to say that despite the head clogging problem I am going to buy > another Epson (refurbished) and just be more diligent about cleaning the > head once in a while "whether it needs it or not". > > Again, I apologize for the OT post and I am not really trying to start a > big > discussion on this, but hopefully some of you can benefit from what I > learned the hard way. > > John Nasta > > > > > >
