Comment #14 on issue 27490 by [email protected]: Chrome refuses to update;
Update server not available (error: 7)
http://code.google.com/p/chromium/issues/detail?id=27490
1. Go into /Applications/Utilities/Console.app. In the left pane, navigate
to LOG
FILES:~/Library/Logs:GoogleSoftwareUpdateAgent.log. Then go to the About
window
in Chrome and click Update Now. Grab whatever new output is appended to
that log.
I'm especially interested in a line that should be near the end, which will
take the
form:
2009-11-18 02:15:18.982 GoogleSoftwareUpdateAgent[1029/0xb00a1000] [lvl=3] -
[KSAgentApp(KeystoneDelegate) engine:finished:wasSuccess:wantsReboot:]
Finished with
com.google.Keystone : success 0, should reboot 0
2009-11-18 02:15:16.481 GoogleSoftwareUpdateAgent[1029/0xa03cd720] [lvl=2]
-[KSAgentApp
setupLoggerOutput] Agent settings: <KSAgentSettings:0x128f10
bundleID=com.google.Keystone.Agent
lastCheck=2009-11-18 02:08:51 -0800 checkInterval=18000.000000
sleepInterval=1800.000000
jitterInterval=900 maxRunInterval=0.000000 isConsoleUser=1
ticketStorePath=/Users/roshan/Library/Google/GoogleSoftwareUpdate/TicketStore/Keystone.ticketstore
runMode=4 daemonBootstrapName=com.google.Keystone.Daemon logEverything=0
logBufferSize=2048
alwaysPromptForUpdates=0 productIDToUpdate=com.google.Chrome
lastRun=2009-11-18 02:12:28 -0800
alwaysShowStatusItem=0 userGUID={760B39D1-F5A3-4EC0-ACE0-01DE862653CD}
updateCheckTag=(null)
printResults=YES userInitiated=YES handlingCrash=NO>
2009-11-18 02:15:19.715 GoogleSoftwareUpdateAgent[1029/0xb00a1000] [lvl=2]
-[KSUpdateEngine
updateProductWithProductID:] No ticket for product with Product ID
com.google.Keystone
2009-11-18 02:15:19.716 GoogleSoftwareUpdateAgent[1029/0xb00a1000] [lvl=2]
-[KSUpdateEngine
processingStarted:] processor=<KSActionProcessor:0x14abf0 isProcessing=1
actions=4 current=(null)>
2009-11-18 02:15:19.716 GoogleSoftwareUpdateAgent[1029/0xb00a1000] [lvl=2]
-[KSUpdateEngine
processor:startingAction:] processor=<KSActionProcessor:0x14abf0
isProcessing=1 actions=3
current=KSCheckAction>, action=<KSCheckAction: 0x1505a0>
2009-11-18 02:15:19.717 GoogleSoftwareUpdateAgent[1029/0xb00a1000] [lvl=2]
-[KSCheckAction
performAction] filteredTickets = <CFArray 0x151350 [0xa08bc1a0]>{type =
immutable, count = 1, values = (
0 : <KSTicket:0x150b20
productID=com.google.Chrome
version=4.0.223.11
xc=<KSPathExistenceChecker:0x150110 path=/Applications/Google
Chrome.app>
url=https://tools.google.com/service/update2
creationDate=2009-10-28 00:14:11 -0700>
)}
2009-11-18 02:15:20.298 GoogleSoftwareUpdateAgent[1029/0xb00a1000] [lvl=2]
-[KSOmahaServer
updateInfosForResponse:data:] Attributes from XMLNode <updatecheck
DisplayVersion="4.0.249.0"
codebase="http://dl.google.com/chrome/mac/GoogleChrome-4.0.249.0.dmg";
hash="NBrJwNaXCRlD2+xGaOiyHgC7lhM=" needsadmin="false" size="18474004"
status="ok"></updatecheck> = {
DisplayVersion = "4.0.249.0";
codebase = "http://dl.google.com/chrome/mac/GoogleChrome-4.0.249.0.dmg";;
hash = "NBrJwNaXCRlD2+xGaOiyHgC7lhM=";
needsadmin = false;
size = 18474004;
status = ok;
}
2009-11-18 02:15:20.300 GoogleSoftwareUpdateAgent[1029/0xb00a1000] [lvl=2]
-[KSUpdateEngine
processor:finishedAction:successfully:]
processor=<KSActionProcessor:0x14abf0 isProcessing=1 actions=3
current=KSCheckAction>, action=<KSCheckAction: 0x1505a0>, wasOK=1
2009-11-18 02:15:20.300 GoogleSoftwareUpdateAgent[1029/0xb00a1000] [lvl=2]
-[KSUpdateEngine
processor:startingAction:] processor=<KSActionProcessor:0x14abf0
isProcessing=1 actions=2
current=KSPrefetchAction>, action=<KSPrefetchAction: 0x124380>
2009-11-18 02:15:20.300 GoogleSoftwareUpdateAgent[1029/0xb00a1000] [lvl=2]
-[KSPrefetchAction
performAction] prefetches=(
{
DisplayVersion = "4.0.249.0";
kServerCodeHash = "NBrJwNaXCRlD2+xGaOiyHgC7lhM=";
kServerCodeSize = 18474004;
kServerCodebaseURL =
http://dl.google.com/chrome/mac/GoogleChrome-4.0.249.0.dmg;
kServerDisplayVersion = "4.0.249.0";
kServerProductID = "com.google.Chrome";
needsadmin = false;
status = ok;
}
)
2009-11-18 02:15:20.472 GoogleSoftwareUpdateAgent[1029/0xb00a1000] [lvl=2]
-[KSDownloadAction
performAction] Short circuiting download of
http://dl.google.com/chrome/mac/GoogleChrome-
4.0.249.0.dmg,
path=/Users/roshan/Library/Caches/com.google.UpdateEngine.Framework.501/Downloads/com.google.Chro
me.dmg, size=18474004, hash=NBrJwNaXCRlD2+xGaOiyHgC7lhM=
2009-11-18 02:15:20.472 GoogleSoftwareUpdateAgent[1029/0xb00a1000] [lvl=2]
-[KSUpdateEngine
processor:finishedAction:successfully:]
processor=<KSActionProcessor:0x14abf0 isProcessing=1 actions=2
current=KSPrefetchAction>, action=<KSPrefetchAction: 0x124380>, wasOK=1
2009-11-18 02:15:20.473 GoogleSoftwareUpdateAgent[1029/0xb00a1000] [lvl=2]
-[KSUpdateEngine
processor:startingAction:] processor=<KSActionProcessor:0x14abf0
isProcessing=1 actions=1
current=KSSilentUpdateAction>, action=<KSSilentUpdateAction: 0x121eb0>
2009-11-18 02:15:20.473 GoogleSoftwareUpdateAgent[1029/0xb00a1000] [lvl=2]
-[KSMultiUpdateAction
performAction] filteredUpdates=(
{
DisplayVersion = "4.0.249.0";
kServerCodeHash = "NBrJwNaXCRlD2+xGaOiyHgC7lhM=";
kServerCodeSize = 18474004;
kServerCodebaseURL =
http://dl.google.com/chrome/mac/GoogleChrome-4.0.249.0.dmg;
kServerDisplayVersion = "4.0.249.0";
kServerProductID = "com.google.Chrome";
needsadmin = false;
status = ok;
}
)
2009-11-18 02:15:20.637 GoogleSoftwareUpdateAgent[1029/0xb00a1000] [lvl=2]
-[KSDownloadAction
performAction] Short circuiting download of
http://dl.google.com/chrome/mac/GoogleChrome-
4.0.249.0.dmg,
path=/Users/roshan/Library/Caches/com.google.UpdateEngine.Framework.501/Downloads/com.google.Chro
me.dmg, size=18474004, hash=NBrJwNaXCRlD2+xGaOiyHgC7lhM=
2009-11-18 02:15:28.460 GoogleSoftwareUpdateAgent[1029/0xb00a1000] [lvl=3]
-[KSInstallAction
performAction] Return code 11 from an install script. output1: (null),
output2: (null), output3: (null)
2009-11-18 02:15:28.463 GoogleSoftwareUpdateAgent[1029/0xb00a1000] [lvl=3] -
[KSAgentApp(KeystoneDelegate) engine:finished:wasSuccess:wantsReboot:]
Finished with com.google.Chrome
: success 0, should reboot 0
2. Run this command from a Terminal window and show me the output:
~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/M
acOS/ksadmin -p -P com.google.Chrome
This file doesn't exist:
[porcelina:~/Library/Google/GoogleSoftwareUpdate] roshan% ls -lha
total 0
drwxr-xr-x 5 roshan roshan 170B Nov 19 2008 .
drwxr-xr-x 3 roshan roshan 102B Nov 19 2008 ..
drwx------ 3 roshan roshan 102B Nov 18 02:15 Actives
drwx------ 3 roshan roshan 102B Nov 18 02:15 Stats
drwx------ 4 roshan roshan 136B Oct 28 00:14 TicketStore
[porcelina:~/Library/Google/GoogleSoftwareUpdate] roshan%
3. After you get "Update server not available (error: 7)", quit and restart
Chrome
anyway. Tell me what version the About window says you're on.
Prior to updating, Chrome lists 4.0.249.0
After updating and restarting, Chrome still lists 4.0.249.0
Attachments:
Picture 1.png 101 KB
Picture 2.png 101 KB
Picture 3.png 101 KB
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