This is because he is on the beta version...
The user should go to http://www.google.com/chrome/intl/en/eula_dev.html
to get the developer version which is at version 4.0.266.0
I also had a user ask about this about a week ago...hope it helps...

Hexid

On Jan 5, 4:24 pm, FractalBob <[email protected]> wrote:
> Hi,
>
> I received an e-mail from a user who was having problems getting my
> extension to work on his version of Chrome (4.0.249.43), so I
> suggested he install the current version, 4.0.266.0. HOwever, he said
> that the download site gave him the same version that he already had.
> He also claimed that he had manually removed 4.0.249.43 before
> downloading fromhttp://www.google.com/intl/en/landing/chrome/beta/
>
> He's in Russia, so I'm wondering if they only get earlier versions.
>
> Bob
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