Thanks Phil... I hadn't looked at Oracle solutions yet.... And thanks for all the input from everyone on the list... I am looking at this from a broad perspective initially and hoping that a specific solution will jump out at me.... Through the list and off-list I've acquired quite a few new systems to take a look at ... appreciate the feedback....
Paul -----Original Message----- From: Phil Bedard [mailto:[EMAIL PROTECTED] Sent: Sunday, July 08, 2007 2:34 PM To: Paul Stewart Cc: 'Gerry Boudreaux'; [email protected] Subject: Re: [c-nsp] ISP Network Monitoring/Helpdesk/Workflow Automation I've used Metasolv (now owned by Oracle) that which was customized for both a business ISP environment as well as a traditional telco environment and it worked well if you are looking for something to track historical customer issues and whatnot. It's going to require some programmers in order to customize the UI, backend, and whatnot to what you want, and it's expensive. At some point though the freeware tools just don't really do all you want them to in a larger organization. Ours did IP address management, all customer ordering/ provisioning workflow was done through it, as well as trouble ticketing, which I thought worked better than RT. You could do inventory type management in it as well, but it had no real network monitoring/etc. in it. The APIs are extensible so you could probably make it do that as well with enough work. Phil _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
