Howdy,

I am a little confused about queue drops and how to know when they're a problem 
vs. when they are not a problem. (that sounds silly).

Everything I have read indicates that some number of IQD/OQD is normal in the 
'show interface summary' command, but how do you know if it is a performance 
problem or not?

Does anyone know of any good tools/software (commercial/free) that monitor 
performance metrics inside Cisco switches to ensure they are operating 
correctly?

We'd really like a way to track the performance our users are getting and if 
there is any quality degradation in services such as Voice, etc.

Thanks,
-Drew

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