I've always used TWiki for this since my ISP days, turned onto it by a
colleague.
It's a little difficult to wrap one's head around at first, since it's
one of those wikis where administering it involves editing parts of
certain pages (metawiki!). But I have found that it's the best wiki for
business purposes. There's a great plugin ecosystem, including my
favourite - a plugin to generate PDFs (branded cover sheets, tables of
contents, etc.) from the pages, and all sorts of other neat stuff. Lets
me create and produce stylish, professional-looking network information
sheets for turn-ups and installs for customers in a few minutes or less,
since the underlying content is just some lines of simple wiki markup.
There are also quite a few WYSIWYG editing plugins for documents, so if
you want, you don't even have to learn wiki markup -- including a nice
one to edit tables in a spreadsheet-like way, which is uniquely handy
for managing IP address space information and other tabular data common
in the network world in a shared way.
It's very good for managing changes and collaboration, and includes
e-mail notification and summary of changes to all applicable parties.
The content architecture is also modular; it allows you to set up "webs"
(essentially, sub-wikis) that have their own distinct cosmetic styles,
permissions, global preferences, etc., so it's a handy way to easily
contain multiple wikis for different departments and/or levels of
administrative and managerial privilege. We have a management wiki that
regular employees don't have access to that contains contracts/financial
information/sensitive customer data/etc. and another wiki for everyone
else, and all this was quite simple to do.
Just my 2 cents.
Peter Rathlev wrote:
Kind of OT, but hopefully someone has an opinion anyway. :-)
I'm looking for the perfect documentation tool for network
documentation. We already have tools to map out the network and lots of
management tools, but what I'm looking for is something like a
repository to store and update all the written documentation, like
procedures and so on.
We've been looking at different Wikis, among others the Mediawiki suite,
and it looks promising but in my eyes seem a little much when we could
cope with somthing much simpler. We've also looked at document
repositories like Owl. We've even looked at Sharepoint. None of these
tools seem to be just right though.
What do people use to store documentation? Currently we use a CIFS share
but this seems clumsy at best.
Any input is appreciated. :-)
Regards,
Peter
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Alex Balashov
Evariste Systems
Web : http://www.evaristesys.com/
Tel : (+1) (678) 954-0670
Direct : (+1) (678) 954-0671
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