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Gert,

> Clear words.  Unhappy customer.
> 
> (Going to 12.4 is painful enough, due to the necessary feature/bug testing
> required.  But what is much worse is "hardware replacements", due to 
> hardware that's no longer supported - like various NPEs chugging happily
> along in our network.  Spending money on forklift upgrades for *working*
> hardware due to security bugs in the OS is just not going to make The 
> People That Make Decisions About Money very happy with This Vendor).

Our PSIRT executives have seen this feedback, and we've passed it
directly to the engineering executives responsible for the End of Life
policies. I encourage you to contact TAC or your account team, as that
gets you help about your specific network, hardware and software, as
well as another advocate and voice within Cisco.

Thanks,

- -Wendy

Wendy Garvin
Cisco PSIRT
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