We're in the early stages of planning a QoS rollout for our MPLS enabled network and while we have in mind to offer about 4 different classes (Real Time, Gold, Silver, Bronze/Best Effort), we were told by Marketing that they wish to differentiate between different types of Internet customers. Originally and like most standard practices, any internet customer's traffic would normally be put in the BE queue. Now we're getting requests to have say the low, bursty internet customers (1.5Mbps - 3.0Mbps) get put into the BE queue while a dedicated 20Mbps should go into the silver or even gold queue.

I have many problems with this like how would you be able to put the 20M customer's traffic in to the gold queue for traffic coming in from the Internet? The only way I can think of is to match on their IP space on each of our gateway routers but this would destroy our gateways since they're already running hot enough. Another issue is, what happens if that customer gets DDoS'd? This would mean that we're guaranteeing that at least 20Mbps of DoS traffic would be able to go through our network and to the customer's site. Oh and at the same time probably affecting the data customers who would be using the gold/silver queues for their services.

Do you guys have any advice whether it's more ammunition for me to say no way or some kind of design/configuration that would possibly work?

Thanks in advance.

Jose
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