On Tue, 17 Aug 2010, Jeff Wojciechowski wrote:
I know there are tools out there like RANCID that help manage
configuration changes but we want something that will be able to be able
to have a system that will not only be able to document what changes
were made, but to also document why.
Can anyone out there make recommendations on what change management
tools they use or have used that might fit this bill?
We are open to either open source or something modestly priced.
Where I work, our trouble ticketing system is Remedy, so we built our
change management request/approval system on top of that. That wouldn't
meet your free or midestly priced criteria though... Other large shops
have taken a similar path, using their existing CRM systems (Remedy,
Clarify, Vantive, etc...), since they already had a large investment in
those systems.
I've seen people use freeware solutions in the past. GNATS, RT,
OTRS, hooks into Nagios, etc.
jms
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