Does the customer know that the service he's running on is a beta/an
experimental one, i.e. never been tested for production backbone, operations
and maintenance have no or very little knowledge about and thus no SLAs
apply? 
You should have explained to the customer that you do only BGP and Static. 
Now you got yourself in all sorts of problems what if there are some severe
bugs involved with running EIGRP on your software version? 


adam

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