The error code 62 is indicating a certificate validation has failed. For this issue, you need to upgrade to patch 1140.
I don't quite understand the challenge you are facing opening a TAC case - if the CSC module is under a support contract. Have you tried again? Sincerely, David. On 2/16/2014 4:14 PM, Howard Leadmon wrote: > I have a CSC-SSM-10 module that has been running and kept current with > patterns for quite a few years, and in fact has about a year left on the > current subscription. > > About 2 days ago it started emailing me the current error, and even using > my google fu I can't seem to find anything on this, so curious is anyone > here has run across this issue, and if anyone knows of a fix. > > Here are the errors I am seeing: > > AntiVirusPattern : Pattern Update: The download file was unsuccessful for > ActiveUpdate was unable to verify security information. The local trusted > info database is corrupted. Please contact Trend Micro technical support.. > The error code is 62. > > AntiSpamEngine : Pattern Update: The download file was unsuccessful for > ActiveUpdate was unable to verify security information. The local trusted > info database is corrupted. Please contact Trend Micro technical support.. > The error code is 62. > > AntiSpamPattern : Pattern Update: The download file was unsuccessful for > ActiveUpdate was unable to verify security information. The local trusted > info database is corrupted. Please contact Trend Micro technical support.. > The error code is 62. > > > > So what do I do, write to Cisco TAC, and the response I get is the unit > isn't registered to me, which blows my mind as we bought and have been > running and buying updates from Cisco now for at least the past 5 years, and > now it's not ours, so they won't help. > > Outside that, I am about ready to toss the sucker in the trash, and buy > something from a company that will actually support their stuff if you have > a current subscription.. > > > > --- > Howard Leadmon > > > > > _______________________________________________ > cisco-nsp mailing list [email protected] > https://puck.nether.net/mailman/listinfo/cisco-nsp > archive at http://puck.nether.net/pipermail/cisco-nsp/ _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
